Book - Defensive Design for the Web
Defensive Design for the Web : How to improve error messages, help, forms, and other crisis points
by 37signals, Matthew Linderman, Jason Fried
Pretty good book on defensive web design. I really knew everything in it, but it was good to remind and illustrate. The only frustrating thing is that I cannot affect a lot of the change on my own company’s website.
If you haven’t thought a lot about web standards, accessibility and interface design, you should read this…